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Evidence Guide: CPCCCM1014 - Conduct workplace communication

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPCCCM1014 - Conduct workplace communication

What evidence can you provide to prove your understanding of each of the following citeria?

Gather, convey and receive information.

  1. Gather, receive and respond to verbal and written instructions with appropriate actions.
  2. Convey instructions accurately.
  3. Receive, interpret and confirm conveyed information.
  4. Use questions to gain additional information and to clarify understanding, using appropriate communication transfer techniques.
  5. Respond to work signage and other work health and safety (WHS) requirements with appropriate actions.
Gather, receive and respond to verbal and written instructions with appropriate actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey instructions accurately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive, interpret and confirm conveyed information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use questions to gain additional information and to clarify understanding, using appropriate communication transfer techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to work signage and other work health and safety (WHS) requirements with appropriate actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use routine face-to-face communication.

  1. Receive and respond to routine instructions and messages.
  2. Follow workplace procedures for workplace requirements in communication with others.
  3. Access and interpret information from a range of sources using a variety of communication modes.
  4. Select and sequence information appropriately.
  5. Complete verbal and written reporting.
Receive and respond to routine instructions and messages.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow workplace procedures for workplace requirements in communication with others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and interpret information from a range of sources using a variety of communication modes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and sequence information appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete verbal and written reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use visual communication.

  1. Use visual communication that follows accepted industry practice or social conventions.
  2. Obtain, confirm and acknowledge attention of communicating parties.
  3. Clarify and confirm the intention of the visual communication at each step.
  4. Question or visually cancel visual communication that is unclear or ambiguous.
  5. Follow up instances of unclear visual communication to avoid repeated problems.
Use visual communication that follows accepted industry practice or social conventions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain, confirm and acknowledge attention of communicating parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify and confirm the intention of the visual communication at each step.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Question or visually cancel visual communication that is unclear or ambiguous.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow up instances of unclear visual communication to avoid repeated problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in simple meeting processes.

  1. Identify and follow meeting processes.
  2. Seek responses and provide them to others in the meeting group.
  3. Provide constructive contributions.
  4. Identify and record meeting goals and outcomes.
Identify and follow meeting processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek responses and provide them to others in the meeting group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide constructive contributions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record meeting goals and outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge